One of the great things about living in Cape Town is that we can make use of the efficient system the City of Cape Town has in place for reporting all municipal problems. The C3 Notificaton System is an electronic system that acts as a central place for reporting and tracking general problems in your community and has been up and running successfully since 2007. So next time you see a broken pipe or traffic light that’s out give it a try and let us know what you think.
C3 was introduced when the City recognised the need for a consistent, reliable process to record, track and report requests and complaints from the public. Using the system will ensure that all requests for service, called notifications, are not only recorded, but responded to appropriately. Currently, more than 5 000 City staff members have access to the system.
Every time a service request is received, either by phone, via SMS, email, over the counter or through written correspondence, a notification and a reference number are created. The notification will only be closed once the request has been dealt with. Problems to report include issues such as:
- Cleansing issues including broken litter bins
- Condition of parks
- Broken/missing traffic signs
- Fading street lines
- Broken/missing drain covers
- Blocked storm water drains
- Trees growing into electricity lines
- Weeds growing in the gutters/pavements
- Street lights not working
The notifications will reflect the name of the person reporting the matter, the nature of the incident and the location. From the information the system will then route the notification to the correct department so that the work can be assigned to field workers to ensure quick and effective resolution. The system will also enable the City to measure how long it takes to deal with complaints, as an indicator of service delivery success and improvement over time, as well as identifying certain trends.
A recent addition to the C3 Notifications system is a link specifically created for use on cell phones and tablets. We encourage you to make use of this service and save the link to report issues in our City as soon as possible: C3 Notification Link
For more information, contact the City of Cape Town:
Phone: 086 010 3089